Shipping & Delivery Policy

At The Almond Girl, we take care to ensure that all orders are packed securely and dispatched safely. Orders requiring delivery are sent using independent third-party courier services. Please allow 3 - 4 work days for delivery. Nationwide shipping may differ. Order tracking is sent via email - please check your spam as they sometimes end up there :)

By placing an order with The Almond Girl, you agree to the terms of this Shipping & Delivery Policy, which should be read together with our Terms of Service and other policies available on our website.

Order Processing & Delivery

Orders are processed once payment has been successfully received and confirmed.

We aim to deliver orders within approximately 3–4 working days, where applicable. Delivery times are estimates and may vary depending on your location, courier capacity, weekends, public holidays, peak periods, weather conditions, or other circumstances outside our reasonable control.

The Almond Girl cannot guarantee a specific delivery date unless expressly agreed to in writing.

Delivery Address & Contact Information

Customers are responsible for providing a complete and accurate delivery address, recipient name, and contact telephone number when placing an order.

Please ensure that your delivery details are correct before completing your purchase.

The Almond Girl will not be responsible for delays, failed deliveries, or additional courier costs resulting from incorrect or incomplete delivery information supplied by the customer.

If a parcel needs to be redirected or redelivered because of incorrect information provided when placing the order, any additional courier charges may be payable by the customer.

Courier Deliveries

Once an order has been dispatched, the physical transportation and delivery of the parcel is carried out by an independent third-party courier.

Customers are responsible for ensuring that someone is available to receive the parcel at the nominated delivery address.

A parcel may be accepted by the customer or, where reasonably appropriate, by another person present at the nominated delivery address, including a household member, receptionist, employee, colleague, security personnel, or other person reasonably appearing to be authorised to receive deliveries at that address.

Customers should therefore provide a safe and suitable delivery address where parcels can be securely received.

Proof of Delivery (POD)

Courier deliveries are tracked and may be supported by a Proof of Delivery (POD).

Depending on the courier service used, the available Proof of Delivery may include the recipient's name, signature, date and time of delivery, GPS location data, delivery scan, photograph, or other electronic delivery confirmation.

If the courier records a parcel as delivered but you cannot locate your order, please contact The Almond Girl as soon as possible.

We will request the available Proof of Delivery and, where appropriate, lodge an investigation with the courier.

The existence of a Proof of Delivery will be considered as part of the investigation but does not automatically determine the outcome of a disputed delivery. Each matter will be assessed based on the available evidence, the circumstances of the delivery, and the outcome of the courier's investigation.

Where the available evidence reasonably confirms that the parcel was delivered to the delivery address provided by the customer and accepted by the customer or another person reasonably authorised to receive deliveries at that address, the order may be regarded as successfully delivered, subject to applicable South African law.

Lost, Missing or Misdelivered Parcels

If you believe your parcel has been lost or delivered to the incorrect address, please notify The Almond Girl as soon as possible.

We will raise an investigation with the courier and request any available information relating to the delivery, which may include:

• Proof of Delivery (POD)

• Recipient name or signature

• Delivery date and time

• GPS or location information

• Delivery photographs, where available

• Confirmation or information from the delivery driver

Courier investigations may take several business days to complete, and we ask customers to allow reasonable time for the courier to investigate the matter.

Where it is established that a parcel was lost or incorrectly delivered by the courier, The Almond Girl will address the matter in accordance with the circumstances, the applicable courier claim process, and the customer's rights under South African law.

Unattended Deliveries & Special Instructions

If a customer specifically requests or authorises a parcel to be left unattended, including at a gate, doorstep, reception area, security point, or another specified location without obtaining a signature, the customer accepts the risks reasonably associated with that delivery instruction, to the extent permitted by applicable law.

The Almond Girl cannot guarantee the security of a parcel after it has been left in accordance with a customer's specific unattended delivery instructions.

Delivery Delays

While we make every reasonable effort to ensure orders are delivered promptly, courier delays may occasionally occur.

The Almond Girl cannot be held responsible for reasonable delivery delays caused by circumstances outside our direct control, including courier operational delays, adverse weather, road closures, strikes, public holidays, peak-season volumes, load disruptions, or other unforeseen circumstances.

We will, where reasonably possible, assist customers with tracking delayed orders and communicating with the courier.

Damaged Parcels

If your parcel arrives visibly damaged, please take clear photographs of the outer packaging, shipping label, and damaged products and contact The Almond Girl as soon as reasonably possible.

Please retain the original packaging and damaged products while the matter is being investigated.

We may request photographs and additional information to assist us in assessing the matter and, where applicable, lodging a claim with the courier.

Wholesale & Bulk Orders

Shipping arrangements and charges for wholesale or bulk orders may differ from standard online retail orders.

Any specific delivery arrangements agreed upon for wholesale or bulk orders will apply to those orders.

Limitation

Nothing contained in this Shipping & Delivery Policy is intended to exclude, restrict, or limit any rights or remedies that cannot lawfully be excluded under the Consumer Protection Act 68 of 2008 or any other applicable South African legislation.

Contact Us

For any questions or concerns regarding the delivery of your order, please contact The Almond Girl and provide your order number, name, and delivery details so that we can assist you.

This Shipping & Delivery Policy should be read together with The Almond Girl's Terms of Service, Returns & Refunds Policy, and Privacy Policy.